Privacy Policy

Every Life Matters is committed to protecting your personal data. This policy explains how and why we use your personal data to make sure you remain informed and in control of your information.

Your personal data (i.e. any information which identifies you, or which can be identified as relating to you) will be collected and used by Every Life Matters which is a registered Charity No: 1180815 and data controller number ZA565475. For the purposes of data protection law, Every Life Matters will be the Data Controller.


  1. About
  2. Questions
  3. What information will we collect?
  4. How do we use personal information?
  5. Website Privacy Statement
  6. How do we protect personal data?
  7. Your rights
  8. Complaints
  9. Data Protection and Security Policy

1. About

As part of the services we offer, we are required to process personal data about our people who attend our training or other community events, people receiving support from us, our staff and volunteers and people subscribing to our newsletters and other updates. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.

We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data. 

You can choose not to receive information or change how we contact you at any time. If you would like to, please let us know by:


Writing to us at; Every Life Matters, Bulls Head, Shap, Penrith CA10 3NG

Telephone: 07908 537541

We will never sell your personal data.

2. Questions

Any questions you have about this policy or how we use your personal data should be sent to:  or addressed to: The Data Protection Officer at the postal address given above.

3. What information do we collect?

Training and Community Activity

We collect data you give to us when you sign up for training or other community events. For example:

  • Personal details (name, date of birth, email, address, telephone, occupation etc.) when you sign up to training or other community events
  • Financial information (payment information such as credit/debit card for direct sales).

Information from other organisations

We sometimes receive personal data from other organisations who manage training or events bookings for us, for example, Eventbrite or your employer.

Accidents or incidents

If an accident or incident occurs in one of our training centres or involving one of our employees then we’ll keep a record of this (which may include personal data and sensitive personal data).

Support After Suicide Service

 Personal data you directly give to us

So that we can provide a safe and professional service, we need to keep certain records about you.

We may process the following types of data:

  • Your basic details and contact information e.g. your name, address, date of birth and next of kin;

We also record the following data which is classified as “special category”:

  • Health and social care data about you, which might include both your physical and mental health data.
  • We may also record data about your race, ethnic origin, sexual orientation or religion.

Information from other organisations

We sometimes receive personal data from other organisations who may refer you to our service.

Accidents or incidents

If an accident or incident occurs involving one of our clients or employees then we’ll keep a record of this (which may include personal data and sensitive personal data).

4. How do we use personal information?

We will only use your information for the purpose or purposes it was collected for.

Training and Community Activity

We only ever use your personal data with your consent, or where it is necessary:

  • To enter into, or perform, a contract with you for training or other community event
  • To comply with a legal duty
  • To protect your vital interests; this means, for example, keeping you safe from harm
  • For our own (or a third party’s) lawful interests, provided your rights are not affected


We use personal data for administrative purposes. This includes:

  • Receiving payment (e.g. direct debits or payment card details) 
  • Maintaining databases of our learners
  • Performing our obligations under training contracts
  • Helping us respect your choices and preferences (e.g. if you ask not to receive marketing material, we’ll keep a record of this).


We use personal data to communicate with people and to promote Every Life Matters training and other activity. Every Life Matters will ask its learners and contacts to “opt-in” for marketing communications. This means you’ll have the choice as to whether you want to receive these messages.

Research and Analysis

We may carry out research and analysis on the data we hold to understand behaviour and responses and identify patterns and trends.

We evaluate, categorise and profile personal data to tailor services and communications we send out (including targeted advertising) and to prevent unwanted material from being sent to you. 

Support After Suicide Service

High Quality Support

We need this data so that we can provide ongoing high-quality support.

By Law

By law, we need to have a lawful basis for processing your personal data and we may collect your data because;

  • It is necessary due to social security and social protection law (generally this would be in safeguarding instances);

Information Sharing

We may also process your data, or share information about you, with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent.

We will also explain clearly to you what we need the data for, or why we need to share your data, and how you can withdraw your consent at any time. Information may be collected from or shared with:

  • Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals;
  • The Local Authority;
  • Your family or friends – with your permission;
  • Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC;
  • The police or other law enforcement agencies if we have to by law or court order.

5. Website Privacy Statement

This section of the privacy policy applies to our website (the “Site”). If you do not accept this privacy policy, you should not use this Site.

Collection of personal information

Every Life Matters collects personal information from you (such as name, address, telephone number, email address etc) when you complete contact and enquiry forms or send emails to us. Please do not submit your personal information to us if you do not wish us to collect it.

Right to Access

You have the right to request and obtain the information that is being collected from you and for what purpose this information is being collected. You may request an electronic version of all data Every Life Matters has on you, please email to request this.

Right to Be Forgotten

You have the right to request that all data collected from you is removed. To request removal of all data collected please email

Data Portability

You have the right to request, obtain, and/or transfer possession of collected data at any time.

Breach Notification

In the event of a breach or unauthorized access of personal data that is likely to “result in a risk for the rights and freedoms of individuals”, we will notify you within 72 hours.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.

Cookies and similar technology also uses cookies and similar technical tools to collect information about your access to the Site and the services we provide.

A cookie is a small text file that contains a unique label or cookie ID number. When you visit a website that uses cookies, the website sends a cookie to you browser’s software and it is stored on your computer even after you leave the site. When you visit the website at a later date the cookie’s ID number is sent back to the website, allowing the website to recognise the user which can be really useful for you. This remembers you on repeat visits effectively letting you move around the Site without having to keep re-introducing yourself.

We use cookies to:

  • Remember that you have used the Site before; this means we can identify the number of unique visitors we receive to different parts of the Site. This allows us to make sure we have enough capacity for the number of users that we get and make sure that the Site runs fast enough;
  • Store your preferences or your user name and password so that you do not need to input these every time you visit the Site;
  • Customise elements of the layout and/or content of the pages of the Site for you;
  • Collect statistical information about how you use the Site so that we can improve the Site; and
  • Gather information about the pages on the Site that you visit, and also other information about other websites that you visit, so as to place you in a “market segment”.

This information is only collected by reference to the IP address that you are using, but does include information about the county and city you are in, together with the name of your internet service provider.

Some of the cookies used by our Site are set by us, and some are set by third parties who are delivering services (such as interest based advertising directed at your market segment) on our behalf.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

Visiting will provide information on settings within your browser as well as other useful information on cookies.

Please note however, that by blocking or deleting cookies used on the Site you may not be able to take full advantage of the Site if you do so.

If you continue using this Site we will assume that you are happy to receive all cookies and similar technical tools from this Site and reserve the right to amend, remove or add new cookies and similar technical tools at any time.

If you would like to disable and or prevent any cookies from this Site from being saved in your browser, then please follow the links below or consult with your internet browser provider.

General cookie management resources

Browser specific cookie management resources

6. How do we protect personal data?

We use a variety of physical and technical methods to keep your data safe and to prevent unauthorised access or sharing of your personal information.

Electronic data and databases are stored on secure computer systems and we control who has access to information using both physical and electronic means.

Our employees receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

Payment security

All electronic forms that request financial data will use secure web technology to encrypt the data between your web browsers and our computers.

If you use a credit card we will pass your credit card details securely to our payment provider. Every Life Mateters complies with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council, and will never store card details.

Storage of personal data

Where Lifetime Training information is stored. Every Life Matters operations are based in the UK and we store our data within the European Economic Area (EEA).

How long does Every Life Matters Keep information for?

We will only use and store information for as long as it is needed for the purposes it was collected for. How long we keep information depends on the information and what it’s used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed).

We continually review what information we hold and delete what is no longer required. We never store payment card information.

7. Your Rights

We want to ensure you remain in control of your personal data and that you understand your legal rights which include:

  • The right to ask and be told whether or not we have your personal data and, if we do to obtain a copy of the personal data we hold (this is known as a subject access request)
  • The right to have your data deleted (though this will not apply where it is necessary for us to continue to use the data to administer your training course or apprenticeship.
  • The right to have incorrect data amended
  • The right to object to your data being used for marketing purposes or profiling

Please note that there are some exceptions to the rights above and, although we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

If you would like further information on your rights please write to or email our Data Protection Officer at the addresses given in section 1.

We can provide you with a subject access form template which includes guidance on how to make your request and will help us respond more quickly. Please contact us for a copy of this.

8. Complaints

You can complain to Every Life Matters directly by contacting our Data Protection Officer using the contact details set out above. If you would like to make a complaint which does not directly relate to your data protection and privacy rights please see Every Life Matters complaints policy which is available here.

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at

9. Data Protection and Security Policy

Data Protection Policy

Record Keeping Policy

Data Security Policy

Data Quality Policy

Data Privacy Statement for Employees

Data Protection Impact Assessments